Refunds
These rules apply to commissioned kitchen demand briefings and related packs. This site does not sell goods by post, subscriptions, or gift cards.
Eligibility
A full refund of the deposit is available if you cancel in writing more than ten working days before the agreed briefing start, and we have not yet mapped your extracts. After mapping begins, fees reflect time already spent.
Timeframe to ask
Refund requests must reach hello@system-pathpoint.click within 14 days of the event you are writing about (a missed walkthrough, a pack you reject, or a cancellation).
Full refund
We refund all money received if we cancel a briefing week for our own reasons, or if we determine during intake that the site has fewer than six complete trading weeks and we should not have taken the deposit.
Partial refund
If you cancel after mapping has started but before the wall calendar is delivered, we retain a reasonable amount for hours already worked, usually not less than 40 percent of the agreed fee, and refund the rest. If a single revision included in the pack is unused, that does not by itself create a refund.
Non-refundable items
Travel costs already incurred for an agreed on-site walkthrough from Cross are not refunded. Postage of a printed calendar already sent is not refunded. Quarterly refreshes that have been delivered are not refunded because the updated sheet is already in use.
Process
Write to hello@system-pathpoint.click with the site name, the pack, and the date of the invoice. We confirm what we still hold and what we will return. Refunds are made to the original payment method within 14 days of agreement. If that method is closed, we will ask for another United Kingdom account.
Cancellation and rescheduling
You may move a briefing week once, with at least five working days' notice, at no extra fee. A second move is quoted. If extracts arrive more than ten working days late, we may move the week and keep the deposit against the new dates.
Deposits
The 40 percent deposit holds the week. It is credited against the final fee. It is refundable only as described above.
No-shows
If the named chef or GM misses an agreed walkthrough without notice, we do not refund the walkthrough portion. We will offer one remote replacement within ten working days.
Work already started
Once a draft calendar exists, that draft remains ours until the balance is paid. If you stop the pack at that point, the partial refund rules apply and you may not use the draft on the pass.
Materials
We do not purchase food, drink, or kitchen equipment on your behalf. There is nothing in this category to refund.
Exceptions
If a menu reprint during the ten-day window is so large that the first calendar is unusable, the included revision covers it. A second full reprint in the same window is quoted; it is not refunded as if the first pack had failed.
Contact
Refund questions: hello@system-pathpoint.click, 07904548677, 17 Kent Street, Cross, BS26 9PL, United Kingdom.