Refund Policy
This policy applies to paid intelligence briefing and consulting engagements with System Pathpoint Ltd. Website use is free and not subject to refunds.
Deposits and invoicing
New engagements require a 50% deposit on confirmation. The balance is due on delivery unless a retainer arrangement states otherwise. Deposits secure analyst time and are non-refundable once work has begun.
Full refund eligibility
A full refund of amounts paid is available if we cancel the engagement or fail to deliver within the agreed timeline without a revised date you accept. Refund requests must be made within 14 days of the missed delivery date.
Partial refunds
If delivered work materially fails to match the agreed written scope (wrong assets, missing agreed sections), we will revise the report at no charge. If revision is not possible, a partial refund proportional to the deficient scope may be offered.
Non-refundable items
- Completed and delivered reports that match agreed scope
- Walkthrough sessions already conducted
- Deposits after analysis has started
- Monthly retainer periods already elapsed
Cancellation by client
Cancel before work begins: deposit refunded minus a £150 administration fee. Cancel after work begins: deposit and any fees for hours already spent are non-refundable. Monitoring engagements require 30 days written notice to cancel.
Rescheduling
Walkthrough calls may be rescheduled once without charge if requested 48 hours in advance. Expedited delivery surcharges are non-refundable.
No-shows
Missed scoping or walkthrough calls without 24 hours notice count as delivered sessions and are not refundable.
Refund process
Email info@system-pathpoint.click with your invoice number and reason. We respond within five business days. Approved refunds are processed to the original payment method within 14 business days.
Contact
39HenleyRoadBoyntonYO165NWUnitedKingdom · +4407878523068